What are your rights?

You have the following rights. If someone is helping you make healthcare decisions, he or she may exercise these rights for you.

Quality of care – You have the right to:

  • Quality care by skilled healthcare team and staff.
  • Be treated for your pain.
  • Treatment that is as comfortable as possible.
  • Emergency procedures without unnecessary delays.
  • Help decide the details of your plan of care.
  • Ask for a second opinion, at your expense.

Safety – You have the right to:

  • Safe care.
  • Know when something goes wrong with your care.
  • Have a family member or friend, as well as your doctor, notified promptly of your admission to the hospital.
  • Be free from all forms of abuse and neglect.
  • Be free from the use of restraints unless needed for safety.

Voice and choice –You have the right to:

  • Get information in a manner you understand.
  • Make informed decisions about your care.
  • Refuse care.
  • Make advance directives and have your medical wishes followed.
  • Contact a person or agency to protect your rights.
  • Have a support person with you for emotional support.
  • Agree or refuse to allow pictures for purposes other than your care.
  • Religious and other spiritual services that you choose.
  • Complain without fear and have your complaints reviewed.

Privacy and access to medical information as described in Novant Health’s Privacy Statement.

Affordability – You have the right to:

  • A detailed bill and an explanation of that bill.
  • Information about resources to help pay for your healthcare.

Authentic personalized relationships – You have the right to:

  • Know the names and jobs of the people who care for you.
  • Be treated with respect and dignity.
  • Treatment without discrimination. See our nondiscrimination statement.
  • Respect for your culture, values, beliefs and preferences.
  • Visitors of your choice. We will inform you of any restrictions.
  • Personal privacy.

Easy for me – You have the right to:

  • Sleep in the hospital without being awakened unless necessary.
  • Know about rules that apply to your actions.
  • Help in discharge planning from the hospital.

What is your role in your healthcare?

  • Be an active partner in your healthcare.
  • Ask questions.
  • Keep appointments.
  • Be respectful to other people and their property.
  • Follow the facility’s rules.
  • Follow your care instructions.
  • Share as much health information with us as possible.
  • Tell us about changes in your condition.
  • Tell us when you are in pain.
  • Give us a copy of your advance directive(s).
  • Leave your valuables at home.
  • Pay for your care.

Reporting a concern

For comments, complaints, or grievances or to report safety concerns, you can contact your nearest Novant Health location or call toll-free:

1-888-648-7999

You also may lodge a grievance directly with the following:

North Carolina Division of Health Service Regulation

Attention: Rita Horton
2711 Mail Service Center, Raleigh, NC 27699-2711
800-624-3004 (toll free for NC residents)
919-855-4500 (local and outside NC)

The Joint Commission

Report a patient safety event at www.jointcommission.org
By fax to: 630-792-5636
By mail to:
Office of Quality and Patient Safety, The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

American Association for Ambulatory Health Care

For ambulatory surgery centers accredited by AAAHC, report a patient safety event at www.aaahc.org
By phone to: 847-853-6060
By fax to: 847-853-9028
By mail to:
5250 Old Orchard Road, Suite 200
Skokie, IL 30077

Virginia Department of Health

Office of Licensure and Certification
9960 Mayland Drive, Suite 401
Richmond, VA 23233-1463
Toll Free: 1-800-955-1819 or
Metro Richmond area: (804) 367-2106

South Carolina Department of Health and Environmental Control

2600 Bull Street Columbia, SC 29201
(803) 898-3300